Benefits right through the system

Delegates at an NHS Map of Medicine training event share their impressions of the many benefits the Map will bring for patients, clinicians, managers, commissioners and policymakers.

Representatives from healthcare communities around England describe the range of ways Map of Medicine will help them improve services (3:17)

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Transcription

Interviewee 1: Well first of all I am really pleased that the Commissioning Directorate was actually leading on the Map of Medicine. What I’m hoping I suppose are two things, one is around clinical engagement and particularly the interface, the primary, secondary care interface, I think that’s really interesting and we have a lot of enthusiasm from our GP’s around Map of Medicine and I think that would be a very good starting point for those conversations. And the other is I was very interesting in the Commissioning speaker this morning and the idea that we can develop a pathway and actually go out to tender and say this is what we want from you and I think at the moment Commissioning sort of feels a bit like people tell us what they can offer and we go ‘yeah that sounds good’ and I think it’s a very good basis for actually defining what our outputs would be and actually hopefully being able to measure those and see whether we’ve been successful.

Interviewee 2: I think it has tremendous potential for actually getting us to standardise pathways and actually have a methodology for getting those governance structures around that pathway. I think also it’s a good resource for us because instead of us having to redevelop lots of different pathways it’s clearly there as a resource. If you don’t have those pathways already in place they are a knowledge base for you really and is something to start the discussions off with.

Interviewee 3: A huge benefit in knowledge management but also going by this morning’s talks about the Wirral is about delivering appropriate care through care pathways which are agreed and understood and available. Not photocopied and laminated and left in the bottom of somebody’s drawer, inaccessible. If I take my work hat off, I’m a patient and the thought of being able to look up conditions of myself and my family on the Map of Medicine and so I understand a little bit more that’s been spoke to me in the ten minute consultation it would be an enormous benefit, if my grandchildren have got so and so, I don’t know what these things are, I just work in the NHS and now I can look it up through NHS Choices and find out.

Interviewee 4: I think it’s about standardisation of services, I think it’s about improving quality and I think that obviously for us, for moving forward for the future it has to be that we don’t fragment services, that we actually deliver what we say in the delivery and with that local emphasis as well, so it’s not just we go one way, we can actually tailor make that service to the individual need of the patient.

Interviewee 5: I think it’s got tremendous application both in terms of how it helps with the clinical robustness and consistency of how we improve our patient experience but also how it can be used in the commissioning arena as well.

Interviewer: How do you envision it will be used by the commissioners?

Interviewee 5: Well I see it as one of the speakers was describing it this morning was very much about when you are actually specifiying the service level agreements or contracts, that you would actually say that the Map of Medicine pathways, be they the national ones or the locally adapted ones, would work within those contracts and we would be expecting compliance with those. Because then as well as making sure we haven’t got inappropriate usage of services, where we have got good services in place we know the patients are actually getting them. I think we all know at the moment there are pockets of good service but because the practioners don’t know about them and we are not enabling them to navigate to them the patients are actually missing out as well.